Frequently Asked Questions

Lite Imaging offers a full range of professional imaging supplies, including inkjet and dye-sublimation printers, photographic chemistry, lab supplies, sublimation media, inkjet papers, canvas, genuine inks and ribbons, and professional film. Whether you're running a commercial lab or a solo studio, we carry everything you need for exceptional output.

Yes. Lite Imaging is a Canadian supplier that ships supplies anywhere across Canada with reliable national logistics. Whether you're located in a major city or a remote community, you'll receive the same attentive service and product quality — with most orders shipped within 24 hours from our Greater Toronto Area facility. Please note: We do not ship to PO boxes. A physical street address is required for all deliveries.

When you receive your order depends on product availability and the shipping method you select. Please allow up to two additional days for credit verification when ordering through the site.

We ship in-stock items Monday to Friday between 9:30 am and 3:00 pm. Orders received on Fridays after 2:00 pm will ship the following Monday.

Pickup and courier collection are also available Monday to Friday from 9:30 am to 4:00 pm, with weekend arrangements available by appointment.

For rush, same-day, next-day, or air freight orders, please contact us as soon as possible to make the necessary arrangements.

We usually ship via UPS. You will automatically receive an email with tracking information once your order is ready.

For bulk orders, please contact us to inquire about available shipping discounts.

Yes. Lite Imaging is committed to supplying only genuine inks, ribbons, media, and equipment from trusted manufacturers to ensure professional-quality results. We refuse to stock knock-off or problematic third-party products that could damage your equipment or compromise your output — that's our guarantee to every customer.

Yes. Simply select "Store Pickup" at checkout. Once your order is ready, we'll reach out to schedule a pickup appointment. When you arrive at our store, please give us a call and we'll assist you.

Need a rush pickup? If you need a rush pickup, please contact us before you place an order.

Pickup is available Monday to Friday from 9:30 am to 4 pm and some weekends by appointment only.

Please have your Order Number and Photo ID ready to confirm your order when picking up.

If you are sending a friend, family member, or a courier, please ensure that we are notified prior to the pickup along with their details.

Yes. Lite Imaging is dedicated to being an indispensable partner for studios, labs, and creative businesses, offering expert service and support alongside our product catalogue. We don't just sell you the supplies — we're here to help you succeed with them.

Lite Imaging provides expert service to back their products. For technical questions or support — whether it's a media calibration issue, printer troubleshooting, or ink compatibility question — reach out to our team by phone or email for professional assistance from people who actually know the equipment.

Lite Imaging is committed to customer satisfaction. If you have a question about returning a product, please contact our customer service team directly once your receive the product. Reach us by phone or email with your order details and we'll take care of you.